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RRRP Weekly Report January 19, 2018

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RRRP client quote of the week:  
“Thank you so much. I was getting so scared and anxious if I would be able to keep my apartment or not. I owe you so much. Thank you for your service.”

Trends:
RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues, a recent separation/divorce, as well as one related to the Disabled Veterans Leave Act. RRRP continues to assist veterans seeking assistance utilizing VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:
Total Cases: 8,505
All Referrals: 10,073
Total Benefits Received: 1,999
RRRP Customer Service Rating: 4.60
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.30
Average Reduction in Stress Level at Conclusion: -0.69
(* On a scale of 1 to 5)

YTD 2018 Impact Metrics:
Cases: 43
Referrals: 34
Female Veterans Served: 4
Veteran Family Members Served: 2
Client At Risk of Homelessness: 1
VCL Connections: 1
RRRP Customer Service Rating: 5.0
Case Origin:

  • 91Rapid: 23
  • Email: 15
  • COV: 5

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Metrics:
New Cases This Week: 28
New Referrals This Week: 35

Top 5 Referral Areas:

  • Financial Assistance: 20
  • Disability Claims: 3
  • Housing: 3
  • Legal: 2
  • Suicide and Mental Health: 2

Top 3 Programs Referred to this Week:
PenFed Foundation – Military Heroes Fund
Salute Inc.
CFPB Financial Coach – Tele-Coaching

Referral Partner Highlight: Army Emergency Relief
The Army Emergency Relief (AER) program provides interest-free loans, grants and scholarships for soldiers, retired soldiers and their families who are in need of emergency assistance. This amazing program is available to soldiers on or retired from active duty, widows(ers) and orphans of soldiers who died while on active duty or while retired, medically retired soldiers and members of the Reserve Component of the Army on continuous active duty for more than 30 consecutive days and their eligible family members. AER provides emergency financial assistance for a wide range of needs, including rent/mortgage, vehicle repair, emergency travel, utilities, funeral expenses, food, medical expenses and so much more. Setting this program apart from any other, assistance is often provided the same day as requested and no later than 24 to 48 hours from the time of a request. Assistance is extended to spouses of soldiers who are deployed and there is no dollar limit on AER assistance. RRRP has worked closely with this amazing program since 2013 and has referred 25 clients for this life-changing emergency relief.

Total Referrals by Referral Type

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Gender Breakdown 

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)

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Cases by Month for last 12 months

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Number of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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