RRRP Weekly Report April 13, 2018

RRRP client quote of the week: 

“I have so much gratitude for you and the IAVA with helping me with this. In the past this would be at the point I would just throw my hands in the air. Your emails have been a motivation to keep going.”


RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues and discharge upgrades. RRRP continues to assist veterans seeking assistance utilizing their Post 9/11 GI Bill benefits and VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:

Total Cases: 8,680

All Referrals: 10,298

Total Benefits Received: 2,049

RRRP Customer Service Rating: 4.61

RRRP Partner Quality Rating: 4.15

Average Client Stress Level at Intake: 4.30

Average Reduction in Stress Level at Conclusion: -0.68

(* On a scale of 1 to 5)


YTD 2018 Impact Metrics:

Cases: 215

Referrals: 294

Female Veterans Served: 22

Veteran Family Members Served: 6

Clients At Risk of Homelessness: 14

VCL Connections: 10

RRRP Customer Service Rating: 4.85

Case Origin:

  • 91Rapid: 57
  • Email: 127
  • myIAVA: 30

RRRP Gender Breakdown:

79% male

21% female

RRRP Client Average Age: 40

Weekly Metrics:

New Cases This Week: 8

New Referrals This Week: 20

Top 5 Referral Areas:

  • Financial Assistance: 14
  • Housing: 3
  • Community: 2
  • Legal: 1
  • N/A

Top 3 Programs Referred to this Week:

Operation Second Chance

CFPB Financial Coach – Tele-Coaching

Salute, Inc.


Referral Partner Highlight: National Veterans Legal Services Program

The National Veterans Legal Services Program (NVLSP) was founded in 1980 and is a non-profit organization that works with veterans to ensure they receive the benefits they’ve earned from injuries sustained during service. NVLSP’s Lawyers Serving Warriors program provides pro bono legal representation for disability issues to veterans from of all eras. Often times veterans wait years for disability claims to come through and many claims are denied and sit in the appeals process for additional time, creating financial havoc on the veteran and their family. NVLSP has the expertise necessary to help and assists with the following: Discharge Upgrades, Combat Related Special Compensation (CRSC), VA denials of service-connection for PTSD due to military sexual trauma (MST), Applications to the Physical Disability Board of Review (PDBR) for an increase in the military disability rating to attain a permanent disability retirement, claims before the Board of Veterans’ Appeals, Representation to service members being processed through the Integrated Disability Evaluation System (IDES) and Applications to Boards for Correction of Military Records (BCMRs) for veterans who were wrongfully discharged for personality disorder or adjustment disorder and for veterans who wish to obtain disability retirement. RRRP has connected over 70 clients to this one of a kind, best in class legal resource that provides legal intervention when often times no one else is able to help.

Total Referrals by Referral Type 


Gender Breakdown

VTM Customer Service
Average Partner Program Quality Rating
Average Stress Level at Intake
Average Reduction in Stress Level at Conclusion
Record Count – Open Cases by Location
Total Cases (veterans and family members)  Opened by Week (Last 4)
Cases by Month for last 12 months
Number of Referrals to Program Partners in Last 4 Weeks
Number of referrals in the past week
IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, May and Stanley Smith Charitable Trust, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact .

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year