RRRP Weekly Impact Report September 13

RRRP Client Quote of the Week:

“My family and I are very grateful for all IAVA has done for us in this time of need!!! We are thankful for all the professional assistance from my case manager with guidance on securing financial assistance. Thank you IAVA!!”

RRRP processed 15 new cases and provided 19 new referrals for clients this week. RRRP served 3 new clients that were either homeless or at-risk of homelessness. Financial assistance, housing and homelessness, and employment were the top areas clients sought support and assistance with. RRRP also received requests related to education benefits, legal assistance, suicide and mental health, navigating the disability claims process, and community support. Clients continue to report a reduction in stress after working with RRRP’s case managers.

RRRP Blog Highlight: To Curb Veteran Suicide, Focus on Transition

Overall Impact Metrics:

  • Total Cases: 9,593
  • All Referrals: 11,961
  • Total Benefits Received: 2,365
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.24
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 484
  • Average Hours Per Case: 3
  • Referrals: 943
  • Veterans Crisis Line Connections: 60
  • Clients At-Risk of Homelessness: 130
  • Female Veterans Served: 79
  • Veteran Family Members Served: 43
  • RRRP Customer Service Rating: 4.9*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 358
    • Phone: 71
    • Email: 55

RRRP Gender Breakdown:

  • 73% male
  • 27% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 15
  • New Referrals This Week: 19
  • Top 5 Referral Areas:
    • Financial Assistance: 4
    • Housing & Homelessness: 4
    • Employment: 3
    • Education: 2
    • Legal: 2

Top 3 Programs Referred to this Week:

  • National Call Center for Homeless Veterans
  • National Veterans Legal Services Program
  • Zach’s House

Referral Partner Highlight: National Veterans Legal Services Program
The National Veterans Legal Services Program (NVLSP) was founded in 1980 and is a non-profit organization that works with veterans to ensure they receive the benefits they’ve earned from injuries sustained during service. NVLSP’s Lawyers Serving Warriors program provides pro bono legal representation for disability issues to veterans from all eras. Often times veterans wait years for disability claims to come through and many claims are denied and sit in the appeals process for additional time, creating financial havoc on the veteran and their family. NVLSP has the expertise necessary to help and assists with the following: Discharge Upgrades, Combat Related Special Compensation (CRSC), VA denials of service-connection for PTSD due to military sexual trauma (MST), Applications to the Physical Disability Board of Review (PDBR) for an increase in the military disability rating to attain a permanent disability retirement, claims before the Board of Veterans’ Appeals, Representation to service members being processed through the Integrated Disability Evaluation System (IDES) and Applications to Boards for Correction of Military Records (BCMRs) for veterans who were wrongfully discharged for personality disorder or adjustment disorder and for veterans who wish to obtain disability retirement. RRRP has connected over 80 clients to this one of a kind, best in class legal resource that provides legal intervention when often times no one else is able to help.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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