RRRP Weekly Impact Report October 12

RRRP client quote of the week:

“Thank you! Thank you! Thank you! A million times over thank you for pointing me in the right direction.”

RRRP processed 15 new cases this week and provided 22 new referrals for clients. Financial assistance, suicide and mental health, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served two new clients at-risk of suicide and two new clients facing homelessness. RRRP also received inquiries for employment support and assistance navigating the VA disability claims process. RRRP’s average customer service rating went up last week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why Talking About Suicide Prevention Matters

Overall Impact Metrics:

  • Total Cases: 8,958
  • All Referrals: 10,728
  • Total Benefits Received: 2,123
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 496
  • Average Hours Per Case: 4
  • Referrals: 750
  • Female Veterans Served: 58
  • Veteran Family Members Served: 26
  • Clients At-Risk of Homelessness: 54
  • VCL Connections: 27
  • RRRP Customer Service Rating: 4.83
  • Case Origin:
    • Web Intake Form: 162
    • 91RAPID: 67
    • Email: 179
    • Virtual Veterans Hall: 79
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 15
  • New Referrals This Week: 22
  • Top 5 Referral Areas:
    • Financial Assistance: 11
    • Suicide & Mental Health: 3
    • Housing & Homelessness: 3
    • Disability Claims: 3
    • Employment: 1

Top 3 Programs Referred to this Week:

  • Pen Fed Foundation – Military Heroes Fund
  • Salute, Inc.
  • Consumer Protection Financial Bureau (CFPB) – Financial Coaching

Referral Partner Highlight: Pen Fed Foundation – Military Heroes Fund
Pen Fed Foundation’s Military Heroes Fund provides wounded veterans, military families, and caregivers with financial assistance to help fill the critical gap that exists for many veterans when transitioning back to civilian life. The foundation focuses its support for our warriors that struggle with financial hardship while also experiencing physical and psychological challenges. Through their partnership with ClearPoint, they also provide the crucial and often overlooked financial counseling component to match any cash assistance they are able to provide. The Military Heroes Fund also provides additional support for military caregivers by assisting with childcare costs while wounded veterans in their care receive medical services, whether at the VA or the private sector. This impactful organization continues to provide essential resources and has received nearly 60 referrals from RRRP. The Military Heroes Fund has successfully intervened to help keep our clients and their families housed, prevented utility shut-offs and stepped in to assist with auto and insurance payments, thus greatly contributing to their overall financial well-being.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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