RRRP Weekly Impact Report November 30

RRRP Client Quote of the Week:

“My case manager takes the time to understand my complicated needs and issues. The support she provides me has made the biggest positive impact on me since I transitioned out of the military.”

RRRP processed 32 new cases this week and provided 24 new referrals for clients. An overwhelming majority of new cases involved clients reaching out in dire financial need due to late GI Bill payment issues. In addition, clients reached out seeking support with suicide and mental health, legal needs, and access to housing. RRRP served seven new clients facing homelessness and two clients who were at imminent risk of suicide. RRRP’s average customer service rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Severe GI Bill Payment Issues Continue

Overall Impact Metrics:

  • Total Cases: 9,070
  • All Referrals: 10,868
  • Total Benefits Received: 2,154
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 608
  • Average Hours Per Case: 4
  • Referrals: 889
  • Female Veterans Served: 77
  • Veteran Family Members Served: 32
  • Clients At-Risk of Homelessness: 86
  • VCL Connections: 34
  • RRRP Customer Service Rating: 4.76
  • Case Origin:
    • Web Intake Form: 237
    • 91RAPID: 80
    • Email: 195
    • Virtual Veterans Hall: 87
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 32
  • New Referrals This Week: 24
  • Top 5 Referral Areas:
    • Financial Assistance: 9
    • Education: 4
    • Legal: 4
    • Suicide & Mental Health: 2
    • Housing: 1

Top 3 Programs Referred to this Week:

  • Veterans Crisis Line
  • VA Education Department
  • Pen Fed Foundation – Military Heroes Fund

Referral Partner Highlight: Pen Fed Foundation – Military Heroes Fund
Pen Fed Foundation’s Military Heroes Fund provides wounded veterans, military families, and caregivers with financial assistance to help fill the critical gap that exists for many veterans when transitioning back to civilian life. The foundation focuses its support for our warriors that struggle with financial hardship while also experiencing physical and psychological challenges. Through their partnership with ClearPoint, they also provide the crucial and often overlooked financial counseling component to match any cash assistance they are able to provide. The Military Heroes Fund also provides additional support for military caregivers by assisting with childcare costs while wounded veterans in their care receive medical services, whether at the VA or the private sector. This impactful organization continues to provide essential resources and has received nearly 65 referrals from RRRP. The Military Heroes Fund has successfully intervened to help keep our clients and their families housed, prevented utility shut-offs, and stepped in to assist with auto and insurance payments, thus greatly contributing to their overall financial well-being.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

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