RRRP Weekly Impact Report November 16

RRRP Client Quote of the Week:

“My case manager is professional, kind and caring. I am glad she works with me and greatly appreciate her time and effort!”

RRRP processed 23 new cases this week and provided 16 new referrals for clients. Financial assistance, suicide and mental health, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served two new clients at-risk of suicide and three new clients facing homelessness. RRRP also received inquiries for employment and community support. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why Talking About Suicide Prevention Matters

Overall Impact Metrics:

  • Total Cases: 9,033
  • All Referrals: 10,826
  • Total Benefits Received: 2,147
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 571
  • Average Hours Per Case: 4
  • Referrals: 848
  • Female Veterans Served: 72
  • Veteran Family Members Served: 31
  • Clients At-Risk of Homelessness: 77
  • VCL Connections: 32
  • RRRP Customer Service Rating: 4.74
  • Case Origin:
    • Web Intake Form: 207
    • 91RAPID: 76
    • Email: 193
    • Virtual Veterans Hall: 86
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 23
  • New Referrals This Week: 16
  • Top 5 Referral Areas:
    • Financial Assistance: 8
    • Suicide & Mental Health: 3
    • Housing & Homelessness: 3
    • Employment: 1
    • Community: 1

Top 3 Programs Referred to this Week:

  • Veterans Crisis Line
  • Consumer Protection Financial Bureau (CFPB) – Tele-coaching
  • The Headstrong Project

Referral Partner Highlight: The Headstrong Project
The Headstrong Project was founded in 2012 through a partnership with Weill Cornell Medicine, one of the nation’s leading mental health care centers, to offer cost-free mental health treatment with experienced clinicians for post 9/11 veterans. Headstrong’s comprehensive treatment program assists veterans dealing with PTSD, Military Sexual Trauma, addiction, anxiety and depression, trauma, grief and loss, and anger management. Veterans reaching out to Headstrong receive contact within 48 hours and are matched with leading clinicians in their area. Headstrong has worked with over 600 veterans and is currently available in the New York Metro area, Syracuse, Buffalo, Rochester, Ithaca, Albany, San Diego and Riverside County, L.A., Houston, Chicago, Washington D.C., Denver, Boulder, and Colorado Springs and has plans to expand to additional cities. RRRP has connected nearly 30 veterans to this best-in-class and life-saving mental health resource.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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