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IAVA | May 21, 2019

Read: RRRP Weekly Impact Report May 17

RRRP Client Quote of the Week:

“My case manager came through for me and helped me access help at the VA, which was something that I hadn’t been able to do on my own.”

Trends:
RRRP processed 14 new cases and provided 10 new referrals for clients this week. RRRP served 3 new clients that were facing homelessness. Financial assistance, community support and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP also received requests for health care and education related needs. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

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Overall Impact Metrics:

  • Total Cases: 9,416
  • All Referrals: 11,542
  • Total Benefits Received: 2,280
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 307
  • Average Hours Per Case: 3
  • Referrals: 524
  • Veterans Crisis Line Connections: 30
  • Clients At-Risk of Homelessness: 78
  • Female Veterans Served: 55
  • Veteran Family Members Served: 32
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 237
    • Phone: 33
    • Email: 37

RRRP Gender Breakdown:

  • 70% male
  • 30% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 14
  • New Referrals This Week: 10
  • Top 5 Referral Areas:
    • Financial Assistance: 3
    • Community Support: 3
    • Suicide & Mental Health: 2
    • Education: 1
    • Healthcare: 1

Top 3 Programs Referred to this Week:

  • Semper Fi Fund
  • Operation Second Chance
  • Coaching Into Care

Referral Partner Highlight: Semper Fi Fund
Semper Fi Fund was founded in 2004 by Marine veteran spouses and provides critical support for the most seriously injured post 9/11 veterans by providing resources and assistance to facilitate successful transitions back to civilian life. Semper Fi Fund offers a multitude of support including: financial assistance, adaptive housing and transportation, education and career transition assistance, and family programs. This effective program works with all branches of the U.S. Armed Forces and has provided $157 million in assistance to more than 19,000 veterans and their families. One of RRRP’s most frequently utilized and trusted partners, Semper Fi Fund has received more than 370 referrals from RRRP and has been able to successfully intervene and dramatically change the trajectory of many client’s lives.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks
referrals

Number of referrals in the past week
referrals past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.

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