RRRP Weekly Impact Report March 8

RRRP Client Quote of the Week:

“My case manager is very professional and has great communication skills. My stress level is very low. Thank you for your assistance.”

RRRP processed 12 new cases and provided 33 new referrals for clients this week. Suicide and mental health, financial and employment needs were the top areas clients sought support and assistance with. RRRP served 2 new clients at-risk of suicide and 3 new clients that were either homeless or at-risk of homelessness. RRRP also received requests for assistance with legal and employment needs, and help navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Recommended Reading: The Body Keeps the Score

Overall Impact Metrics:

  • Total Cases: 9,278
  • All Referrals: 11,228
  • Total Benefits Received: 2,228
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.26
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 169
  • Average Hours Per Case: 4
  • Referrals: 277
  • Veterans Crisis Line Connections: 17
  • Clients At-Risk of Homelessness: 47
  • Female Veterans Served: 33
  • Veteran Family Members Served: 18
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 126
    • Email: 21
    • Phone: 22

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 12
  • New Referrals This Week: 33
  • Top 5 Referral Areas:
    • Suicide & Mental Health: 10
    • Financial Assistance: 10
    • Employment: 4
    • Legal: 4
    • Housing & Homelessness: 3

Top 3 Programs Referred to this Week:

  • VA Vet Centers
  • Veterans Crisis Line (VCL)
  • National Call Center for Homeless Veterans

Referral Partner Highlight: VA Vet Centers
Vet Centers are community-based counseling centers that are funded through the Department of Veterans Affairs (VA) and provide a multitude of critical social and psychological services to veterans and families through readjustment counseling including bereavement counseling for families who experience an active duty death. Vet Centers provide services to the following veterans: served in any war zone or area of combat, experienced any form of Military Sexual Trauma (MST) or harassment, provided direct emergent medical care or mortuary services while serving on active military duty to the casualties of war, and members of unmanned aerial vehicle crews that provided direct support to operations in a combat zone or area of hostility.

The goal of the Vet Center program is to provide a broad range of counseling, outreach, and referral services to provide necessary support to successfully readjust to post-deployment civilian life. These amazing services are provided to veterans across the country through a network of 300 Vet Centers located in all 50 states. Vet Centers allow veterans and their families easy access to the care they need and deserve and to bypass barriers to accessing that care. All Vet Centers provide services without a time limitation, are free of cost to the veteran and have availability during non-traditional weekday hours and weekends. In addition, in order to receive care at a Vet Center, veterans do not need to be enrolled with a VA Medical Center or have a disability rating and no information will be released without written consent from the veteran, including to the VA. Vet Centers are an invaluable and life-saving resource and RRRP has referred more than 380 clients to this extraordinary resource.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year