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RRRP Weekly Impact Report March 22

RRRP Client Quote of the Week:

“I just wanted to reach out to you and say thank you for all of your help and everything you did for me in the past. Just to give you a quick update on myself, I finally got my disability and I am rated at 80% service connected!”

Trends:
RRRP processed 12 new cases and provided 17 new referrals for clients this week. RRRP served 3 new clients that were facing homelessness. Housing and homelessness, suicide and mental health, and financial needs were the top areas clients sought support and assistance with. RRRP also received requests for assistance with health care and education needs, and help navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Using Shakespeare to Process Trauma

Overall Impact Metrics:

  • Total Cases: 9,299
  • All Referrals: 11,353
  • Total Benefits Received: 2,239
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.26
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 190
  • Average Hours Per Case: 4
  • Referrals: 336
  • Veterans Crisis Line Connections: 20
  • Clients At-Risk of Homelessness: 51
  • Female Veterans Served: 39
  • Veteran Family Members Served: 18
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 146
    • Email: 23
    • Phone: 21

RRRP Gender Breakdown:

  • 68% male
  • 32% female

RRRP Client Average Age: 40

Weekly Metrics:

  • New Cases This Week: 10
  • New Referrals This Week: 17
  • Top 5 Referral Areas:
    • Housing & Homelessness: 6
    • Suicide & Mental Health: 3
    • Financial: 3
    • Disability Claims: 2
    • Health Care: 1

Top 3 Programs Referred to this Week:

  • National Call Center for Homeless Veterans
  • Operation Second Chance
  • Supportive Services for Veterans Families (SSVF)

Referral Partner Highlight: Supportive Services for Veterans Families (SSVF)
Supportive Services for Veterans Families (SSVF) is a program funded through the Department of Veterans Affairs (VA) which provides services and support to low-income veterans and their families. Funding is provided to non-profit organizations and consumer cooperatives that assist veteran families through a multitude of supportive services to promote housing stability and overall sustainability. In addition to covering rental and utility costs, the SSVF program works with eligible veterans and families with comprehensive case management services which include health care services, daily living services, financial planning, transportation services, fiduciary and payee services, legal services, childcare services and housing counseling services. SSVF is a vital resource for veterans at risk of becoming homeless and intervenes to keep veterans and their families housed in every state across the nation. RRRP works closely with SSVF programs across the country on a weekly basis and has referred over 575 veterans and families to this life changing program.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks
referrals

Number of referrals in the past week
referrals past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year