RRRP Weekly Impact Report March 15

RRRP Client Quote of the Week:

“Response was very fast and awesome. Great to talk to and work with!”

RRRP processed 10 new cases and provided 42 new referrals for clients this week. Financial, suicide and mental health, and legal needs were the top areas clients sought support and assistance with. RRRP served 3 new clients at-risk of suicide and 1 new client facing homelessness. RRRP also received requests for assistance with education needs and help navigating the VA disability claims process. RRRP’s overall customer service rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Using Shakespeare to Process Trauma

Overall Impact Metrics:

  • Total Cases: 9,288
  • All Referrals: 11,336
  • Total Benefits Received: 2,236
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.26
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 179
  • Average Hours Per Case: 4
  • Referrals: 319
  • Veterans Crisis Line Connections: 20
  • Clients At-Risk of Homelessness: 48
  • Female Veterans Served: 36
  • Veteran Family Members Served: 18
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 136
    • Email: 22
    • Phone: 21

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 10
  • New Referrals This Week: 42
  • Top 5 Referral Areas:
    • Financial Assistance: 9
    • Suicide & Mental Health: 8
    • Legal: 7
    • Employment: 7
    • Housing & Homelessness: 5

Top 3 Programs Referred to this Week:

  • Veterans Crisis Line (VCL)
  • Veterans Justice Outreach Program
  • Health Care for Re-entry Veterans (HCRV) Program

Referral Partner Highlight: Health Care for Re-entry Veterans (HCRV) Program
The Health Care for Re-entry Veterans (HCRV) program is designed to help incarcerated veterans successfully reintegrate back into the community post-release by providing resources and support while incarcerated, to successfully plan for re-entry. The HCRV program’s mission is to prevent veterans from becoming homeless once reintegrated back into the community and optimize chances for successful community reintegration and readjustment through comprehensive psychosocial services and transition planning. HCRV achieves this by providing outreach and pre-release assessment services, referrals and linkages to medical, mental health and employment services. This program provides the important link that veterans who are preparing for re-entry often need to develop a successful plan toward stable futures.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year