RRRP Weekly Impact Report January 11

RRRP Client Quote of the Week:

“My case manager was outstanding, responsive and very helpful.”

RRRP processed 16 new cases and provided 39 new referrals for clients this week. Financial, employment, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP served two new clients at-risk of suicide and two new clients at-risk of homelessness. RRRP also received requests for help accessing community support. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Lives Impacted By the Government Shutdown

Overall Impact Metrics:

  • Total Cases: 9,125
  • All Referrals: 11,055
  • Total Benefits Received: 2,183
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 16
  • Average Hours Per Case: 4
  • Referrals: 39
  • VCL Connections: 2
  • Clients At-Risk of Homelessness: 2
  • Female Veterans Served: 2
  • Veteran Family Members Served: 3
  • RRRP Customer Service Rating: 4.9
  • Case Origin:
    • Web Intake Form: 9
    • Email: 5
    • Virtual Veterans Hall: 1
    • Phone: 1

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 16
  • New Referrals This Week: 39
  • Top 5 Referral Areas:
    • Financial Assistance: 17
    • Employment: 9
    • Suicide & Mental Health: 3
    • Housing & Homelessness: 3
    • Community Support: 3

Top 3 Programs Referred to this Week:

  • Consumer Protection Financial Bureau (CFPB) – Tele-Coaching
  • Veterans Crisis Line (VCL)
  • Salute, Inc.

Referral Partner Highlight: Salute, Inc.
Salute, Inc. provides emergency financial assistance to veterans and their families facing challenges which often arise post deployment and during the transition back to civilian life. In order to be eligible for assistance, the veteran has to have been deployed, served on active duty from 2013 to present, and needs to have at least a 50% VA service connected disability rating. Salute, Inc. assesses each veteran individually taking into account their current situation and needs and makes a determination on how to best intervene. Salute, Inc. helps those impacted by providing critical aid for rent/mortgage payments, vehicle related payments and repairs, phone, utility bills, groceries and other living expenses. Salute, Inc. also supports employment and education goals by providing financial assistance toward laptops, textbooks and tuition assistance. One of our most trusted and frequently utilized partners, Salute, Inc. has received 175 referrals from RRRP and has been able to provide vital and life changing emergency financial assistance to our clients by preventing eviction, utility shut-offs and car repossessions. This critical assistance is instrumental in helping our clients meet their basic needs and maintain financial stability during times of transition.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year