RRRP Weekly Impact Report February 1

RRRP Client Quote of the Week:

“I reached out for help with my rent and had no idea the amount of support I would receive for other areas of my life that I have been struggling with for years. Thank you.”

RRRP processed 28 new cases and provided 41 new referrals for clients this week. Financial, housing and homelessness, and suicide and mental health needs were the top areas clients sought support and assistance with. RRRP served 6 new clients that were either homeless or at-risk of homelessness and 2 new clients at-risk of suicide. RRRP also received requests for assistance with employment and education needs. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: TBI Among Service Members & Veterans

Overall Impact Metrics:

  • Total Cases: 9,192
  • All Referrals: 11,127
  • Total Benefits Received: 2,199
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.27
  • Average Reduction in Stress Level at Conclusion: -0.65
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 83
  • Average Hours Per Case: 4
  • Referrals: 111
  • Veterans Crisis Line Connections: 6
  • Clients At-Risk of Homelessness: 21
  • Female Veterans Served: 19
  • Veteran Family Members Served: 9
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 59
    • Email: 17
    • Phone: 7

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 28
  • New Referrals This Week: 41
  • Top 5 Referral Areas:
    • Financial Assistance: 12
    • Housing & Homelessness: 7
    • Suicide & Mental Health: 4
    • Employment: 4
    • Education: 2

Top 3 Programs Referred to this Week:

  • Consumer Protection Financial Bureau (CFPB) – Tele-Coaching
  • National Call Center for Homeless Veterans
  • Pen Fed Foundation – Military Heroes Fund

Referral Partner Highlight: Disabled American Veterans (DAV)
Disabled Veterans of America (DAV) is a non-profit organization that provides support to veterans of all eras and their families. DAV works with more than than 1 million veterans every year and assists veterans with more than 250,000 VA benefits claims every year. DAV has also provided nearly 615,000 rides for veterans attending medical appointments to ensure they have access to services without the hindrance of transportation challenges. In 2017, DAV was able to get more than $4 billion in new and retroactive benefits to care for veterans, their families and survivors. DAV also connects veterans with employment opportunities, hosts job fairs and provides employment resources. DAV operates from over 1,200 chapters across the country and RRRP has referred over 380 veterans to access their services for assistance with benefits, employment and transportation.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year