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IAVA Weekly RRRP Impact Report – October 27, 2015

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 5,000 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

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RRRP client of the week:
“My Veteran Transition Manager has been very helpful in this horrible mess we are dealing with.”

Overall Impact Metrics:
Total Cases: 5,547
All Referrals: 6,728
Total Benefits Received: 1,225
RRRP Customer Service Rating: 4.48*
RRRP Partner Quality Rating: 3.99*
Average Client Stress Level at Intake: 4.34*
Average Change in Stress Level at Conclusion: 0.65*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
82% male (1,367 cases)
18% female (308 cases)

RRRP Client Average Age: 38

Weekly Caseload Metrics:
New Cases This Week: 99
New Referrals This Week: 46
Top 5 Referral Areas:
Financial Assistance: 11
Employment: 8
Community: 6
Legal: 5
Suicide and Mental Health: 5

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.97*
SSVF – People Assisting the Homeless (PATH): 4.91*
Hire Heroes: 4.86*
(*On a scale of 1 to 5)

Top 3 IAVA Partner Programs Referred to this Week:
Clearwater Vet Center
Easter Seals New York
IAVA Employment Counselor

Total Referrals by Referral Type
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Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Avg. Stress Level at Intake

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Avg. Change in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members)  Opened by Week

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referral in past week

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We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year