IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 5,900 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.

RRRP client of the week:
“I have been trying to accomplish something for a few years with the VA and my Veteran Transition Manager looks like they did it in a phone call and referral.”

Overall Impact Metrics:
Total Cases: 5,964
All Referrals: 7,231
Total Benefits Received: 1,345
RRRP Customer Service Rating: 4.47*
RRRP Partner Quality Rating: 4.01*
Average Client Stress Level at Intake: 4.33*
Average Change in Stress Level at Conclusion: 0.65*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,509 cases)
19% female (344 cases)

RRRP Client Average Age: 38

Weekly Caseload Metrics:
New Cases This Week: 36
New Referrals This Week: 59
Top 5 Referral Areas:
Financial Assistance: 25
Community: 11
Disability Claims: 5
Employment: 5
Housing: 5

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.97*
SSVF – People Assisting the Homeless (PATH): 4.91*
Chapter 31 Vocational Rehabilitation: 4.75*
(*On a scale of 1 to 5)

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Avg. Stress Level at Intake

Avg. Change in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for last 12 months

Numbers of Referrals to Program Partners in Last 4

Number of referral in past week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.