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IAVA | October 19, 2017

Read: RRRP Weekly Report October 13, 2017

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RRRP client quote of the week:  

Beyond awesome. Thank you for everything. You’ve exceeded any expectations I had in a way that has been repeatedly stunning.


Clients continue seeking assistance initiating the VA disability claims process. Education benefit issues this week include BAH and Voc Rehab payment delays. Clients are also seeking guidance on how to maximize their education benefits while attending online programs.  Substantial increase in emergency financial assistance needs this week, as many clients are struggling with basic need costs like rent, utilities, and food. Clients continue to seek  advocacy and assistance with their current MH providers in the VA system. Clients seeking employment services are reaching out for career guidance, resume assistance, employment and small business loan resources. We’ve also had an increase in clients reporting that they are struggling to find employment due to underlying mental health issues.

Overall Impact Metrics:
Total Cases: 8,180
All Referrals: 9,581
Total Benefits Received: 1,924
RRRP Customer Service Rating: 4.60
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.72
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40

Weekly Caseload Metrics:
New Cases This Week: 15
New Referrals This Week: 22

Top 5 Referral Areas:

  • Financial Assistance: 14
  • Homelessness: 4
  • Employment: 3
  • Disability Claims: 3
  • Community: 2


Top 3 Programs Referred to this Week:
Veterans Homebuyers Network
National Veterans Legal Services Program (NVLSP)
Operation Second Chance

Referral Partner Highlight:
Columbia University – The Resilience Center for Veterans and Families
The Resilience Center for Veterans and Families at Columbia University offers a comprehensive model of services for veterans and their families focusing on the transition back to civilian life. The center connects cutting-edge research on key resilience factors with the clinical training of therapists to provide culturally competent psychological care and intervention through individual and couples therapy, equine therapy, and
tele-counseling. Pulling from the experiences, challenges, and strengths of veterans and their families, the center has developed interventions to enhance successful adjustment and overall well-being. The center has also developed collaborative relationships with various organizations to continue to share information and increase the reach and impact of services for veterans and their families in the New York and New Jersey regions.

Total Referrals by Referral Type

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Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)

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Cases by Month for last 12 months

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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week

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