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IAVA | May 10, 2017

Read: RRRP Weekly Report May 5, 2017

In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,900 veterans to more than 9,200 resources. Unfortunately, the needs of today’s veterans remain high. 

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RRRP client quote of the week:  

“Hi [VTM] and thank you for the great news.  I appreciate everything you have done for me. It’s been a long road for me these last two years. It’s been almost exactly 2 years ago that I fractured my spinal cord and was left paralyzed. After a long surgery and god’s blessing I was able to walk again. I lost my ability to work, lost my apartment, and my girlfriend left me while I was still in the hospital.  I graduated in December with my 2nd degree and I am now ready to start my life over. It is because of organizations like yours that made this possible for me. I will be eternally grateful to you guys. Also, can you please tell me if there is a payment plan for me to pay back every penny. Once again thank you from the bottom of my heart.”


Clients seeking housing and emergency financial assistance continue to make the bulk of new cases. This is followed by veterans seeking access to mental health services and  employment assistance. Veterans continue to reach out seeking help accessing their education benefits, as well as VA disability appeals assistance.

Overall Impact Metrics:
Total Cases: 7,942
All Referrals: 9,207
Total Benefits Received: 1,844
RRRP Customer Service Rating: 4.58
RRRP Partner Quality Rating: 4.11
Average Client Stress Level at Intake: 4.32
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 7
New Referrals This Week: 14

Top 5 Referral Areas:


  • Employment: 4
  • Financial Assistance: 3
  • Education: 2
  • Disability Claims: 2
  • Suicide and Mental Health: 1

Highest Rated Resources: 

Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.92*
RRRP Legal: 4.92*
(*On a scale of 1 to 5)

Top 3 Programs Referred to this Week:

National Archives: 3.81
CFPB Financial Coach Tele-Coaching: 2.61
Veterati – 2.33

Total Referrals by Referral Type

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Gender Breakdown

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VTM Customer Service

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Average Partner Program Quality Rating

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Average Stress Level at Intake

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Average Reduction in Stress Level at Conclusion

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Record Count – Open Cases by Location

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Total Cases (veterans and family members) Opened by Week (Last 4)
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Cases by Month for last 12 months


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Numbers of Referrals to Program Partners in Last 4 Weeks

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Number of referrals in the past week


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IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, Goldhirsh Foundation’s LA2050 initiative, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact





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