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IAVA | June 4, 2018

Read: RRRP Weekly Report May 25

weekly pic

RRRP client quote of the week:

“It was great talking with you today! Really gave me a boost! I have so many people in my life that just don’t get it, or say the wrong thing, but I know you get me and have my back. Thank you! “

RRRP continues to receive inquiries related to unemployment/underemployment, and requests for legal assistance relating to VA benefits issues and discharge upgrades. RRRP continues to assist veterans seeking assistance utilizing their Post 9/11 GI Bill benefits and VA’s Vocational Rehabilitation and Employment (VR&E) services. Emergency financial assistance needs continue to dominate requests, as many clients are struggling with basic need costs like rent, mortgage, utilities, groceries, vehicle repairs, gas, and home repairs. Many clients seeking financial assistance are also inquiring about employment support and report that their financial and employment struggles are directly related to underlying service-connected general health and mental health issues. We continue to be contacted by veterans seeking assistance submitting their initial VA disability claims or upgrades, as well as those seeking access to VA healthcare and mental health services.

Overall Impact Metrics:

  • Total Cases: 8,719
  • All Referrals: 10,387
  • Total Benefits Received: 2,066
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.30
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 257
  • Referrals: 402
  • Female Veterans Served: 23
  • Veteran Family Members Served: 6
  • Clients At Risk of Homelessness: 16
  • VCL Connections: 13
  • RRRP Customer Service Rating: 4.85
  • Case Origin:
    • 91Rapid: 61
    • Email: 145
    • myIAVA: 51

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 40

Weekly Metrics:

  • New Cases This Week: 9
  • New Referrals This Week: 33
  • Top 5 Referral Areas:
    • Financial Assistance: 21
    • Employment: 6
    • Suicide & Mental Health: 2
    • Legal: 2
    • Disability Claims: 1

Top 3 Programs Referred to this Week:

  • Operation Second Chance
  • PenFed Foundation – Military Heroes Fund
  • CFPB Financial Coach – Tele-Coaching

Referral Partner Highlight: Operation Homefront
Operation Homefront provides financial assistance to deployed and injured service members, veterans and their families for overdue bills, repairs and other critical family needs. Since 2002, Operation Homefront has assisted nearly 15,000 military families while providing over 37,000 unique requests for assistance. Operation Homefront provides assistance to veterans who have received an honorable or general under honorable discharge and are able to assist with the following: auto payment and repairs, child and dependent care, baby items, dental and medical assistance, food, rent and mortgage, essential home items, utilities and travel and transportation. In addition to generous financial assistance, Operation Homefront also provides assistance with obtaining homes through their Homes on the Homefront program through donated homes that are awarded to military families throughout the country. RRRP has been collaborating with this amazing program since 2012 and has referred over 220 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

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