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IAVA | July 13, 2018

Read: RRRP Weekly Report July 6

weekly pic

RRRP client quote of the week:

“You’ve been the most supportive person out of everyone and anyone and that’s real.”

RRRP processed 21 new cases this week and provided 12 new referrals for clients. Suicide and mental health, community, and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served five new clients that were homeless or at imminent risk of homelessness and also had inquiries for emergency financial assistance and guidance with VA disability claims. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,791
  • All Referrals: 10,461
  • Total Benefits Received: 2,086
  • RRRP Customer Service Rating*: 4.61
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.29
  • Average Reduction in Stress Level at Conclusion: -0.69
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 328
  • Referrals: 476
  • Female Veterans Served: 32
  • Veteran Family Members Served: 14
  • Clients At-Risk of Homelessness: 27
  • VCL Connections: 19
  • RRRP Customer Service Rating: 4.88
  • Case Origin:
    • Web Intake Form: 47
    • 91RAPID: 63
    • Email: 152
    • myIAVA: 61
    • Direct Mail: 5

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 21
  • New Referrals This Week: 12
  • Top 5 Referral Areas:
    • Suicide & Mental Health: 4
    • Community: 3
    • Homelessness & Housing: 2
    • Financial Assistance: 1
    • Disability Claims: 1

Top 3 Programs Referred to this Week:

  • TANF (Temporary Assistance for Needy Families)
  • Norfolk Benefits Office – Veteran Service Officer
  • Manhattan Vet Center

Referral Partner Highlight: Veterans Treatment Court
Veterans Treatment Courts (VTC) are set up to provide specialized support and resources for veterans involved with the criminal justice system. Modeled after mental health and drug courts, VTCs were established to emphasize treatment rather than incarceration. Buffalo Veterans Treatment Court was the very first VTC and was established in 2008 by Judge Russell in Buffalo, NY. This special court was created to give veterans a chance to rehabilitate themselves and avoid criminal punishment. Judge Russell became concerned about the amount of veterans in mental health and drug court so he created VTC to more effectively meet veterans’ unique needs, recognizing that many difficulties sometimes stem from military service. IAVA has had the honor to work closely with Judge Russell’s court and has collaborated with five other VTCs across the country, including several NYC based VTCs, ensuring that RRRP clients have access to this unique and effective program.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

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