IAVA | July 31, 2017
Read: RRRP Weekly Report July 21, 2017
In 2012, Iraq and Afghanistan Veterans of America saw a need to create a safety net for transitioning veterans to connect them to the extensive, but often fragmented, network of support systems and resources available to them. The Rapid Response Referral Team has connected over 7,900 veterans to more than 9,200 resources. Unfortunately, the needs of today’s veterans remain high.
RRRP client quote of the week:
“Again thank you so much for all your outstanding work. I love talking to you. Keeps me going with your positive attitude. You have helped me in more ways than you know. You also helped my babies! Thank you so much, [VTM]!”
Trends:
The majority of our clients this week reached out seeking employment services. Veterans continue to reach out seeking emergency financial assistance. These inquiries were related to rent, vehicles, housing, and utilities. Clients also reached out seeking legal assistance and for help understanding and accessing their benefits.
Overall Impact Metrics:
Total Cases: 7,962
All Referrals: 9,267
Total Benefits Received: 1,883
RRRP Customer Service Rating: 4.59
RRRP Partner Quality Rating: 4.12
Average Client Stress Level at Intake: 4.32
Average Reduction in Stress Level at Conclusion: -0.75
(* On a scale of 1 to 5)
RRRP Gender Breakdown:
80% male
20% female
RRRP Client Average Age: 40
Weekly Caseload Metrics:
New Cases This Week: 13
New Referrals This Week: 12
Top 5 Referral Areas:
- Employment: 6
- Financial Assistance: 3
- Homelessness: 2
- Community: 1
Top 3 Programs Referred to this Week:
CFPB Financial Coach – Tele-Coaching
SSVF – Sacramento Veterans Resource Center
Veterati
Total Referrals by Referral Type
Gender Breakdown
VTM Customer Service
Average Partner Program Quality Rating
Average Stress Level at Intake
Average Reduction in Stress Level at Conclusion
Record Count – Open Cases by Location
Total Cases (veterans and family members) Opened by Week (Last 4)
Cases by Month for last 12 months
Numbers of Referrals to Program Partners in Last 4 Weeks
Number of referrals in the past week
