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IAVA | September 14, 2018

Read: RRRP Weekly Impact Report September 7, 2018

RRRP client quote of the week:

“[VTM] has been an extremely important asset in my journey through this battle with mental health and the VA system. She reminds me of things I have told her long ago that I even forgot about. She listens and is a sincere and hard working person. Thank you for her.”

RRRP processed 7 new cases this week and provided 12 new referrals for clients. Suicide and mental health, financial assistance, community and legal needs were the top areas clients sought support and assistance with. RRRP served two new clients this week that were either suicidal or at imminent risk of suicide and served one new client at-risk of homelessness. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,881
  • All Referrals: 10,644
  • Total Benefits Received: 2,112
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 419
  • Average Hours Per Case: 4.25
  • Referrals: 659
  • Female Veterans Served: 45
  • Veteran Family Members Served: 23
  • Clients At-Risk of Homelessness: 40
  • VCL Connections: 23
  • RRRP Customer Service Rating: 4.87
  • Case Origin:
    • Web Intake Form: 107
    • 91RAPID: 63
    • Email: 165
    • Virtual Veterans Hall: 76
    • Direct Mail: 8

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 7
  • New Referrals This Week: 12
  • Top 4 Referral Areas:
    • Suicide & Mental Health: 4
    • Financial Assistance: 3
    • Community: 3
    • Legal: 2

Top 3 Programs Referred to this Week:

  • National Call Center for Homeless Veterans
  • Veterans Crisis Line
  • Semper Fi Fund

Referral Partner Highlight: National Call Center for Homeless Veterans
The National Call Center for Homeless Veterans is funded through the Department of Veterans Affairs (VA) and provides free and confidential help for veterans who are homeless or who are at-risk of homelessness. The call center is open 24 hours a day, 7 days a week and is staffed by trained counselors who receive calls and online chats. The counselors work with veterans, family members, VA medical centers and federal, state and local partners and community providers. The call center provides information about VA homeless programs, healthcare and additional services in local areas for housing resources and support. For veterans interested in getting linked up with a VA staff member that can assist, a referral is submitted to the nearest VA housing staff member who will reach out to the veteran within 24 hours. For family members and others calling, counselors provide information about how to get the veteran linked up with assistance and can also provide specific contact information for on the ground resources. The National Call Center for Homeless Veterans is a critically important and life saving resource that is available to any veteran in the United States and intervenes to house veterans and prevent homelessness on a daily basis. RRRP works closely with the call center and has referred nearly 75 veterans in need.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

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