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IAVA | October 26, 2018

Read: RRRP Weekly Impact Report October 19

RRRP Client Quote of the Week:

“My case manager was persistent in connecting me with nearby programs that were able to finally step in to get me some relief. Thank you, I’m very grateful.”

RRRP processed 13 new cases this week and provided 17 new referrals for clients. Financial assistance, suicide and mental health, and legal needs were the top areas clients sought support and assistance with. RRRP also received inquiries for employment support, assistance navigating the VA disability claims process and served two new clients facing homelessness. RRRP’s average customer service rating went up last week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Everyone is Welcome

Overall Impact Metrics:

  • Total Cases: 8,971
  • All Referrals: 10,745
  • Total Benefits Received: 2,135
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.28
  • Average Reduction in Stress Level at Conclusion: -0.66
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 509
  • Average Hours Per Case: 4
  • Referrals: 766
  • Female Veterans Served: 61
  • Veteran Family Members Served: 27
  • Clients At-Risk of Homelessness: 56
  • VCL Connections: 27
  • RRRP Customer Service Rating: 4.84
  • Case Origin:
    • Web Intake Form: 169
    • 91RAPID: 68
    • Email: 182
    • Virtual Veterans Hall: 81
    • Direct Mail: 9

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 13
  • New Referrals This Week: 17
  • Top 5 Referral Areas:
    • Financial Assistance: 8
    • Suicide & Mental Health: 2
    • Legal: 2
    • Education: 1
    • Housing: 1

Top 3 Programs Referred to this Week:

  • Salute, Inc.
  • Coaching into Care
  • Operation PAVE

Referral Partner Highlight: Operation PAVE
Paralyzed Veterans of America (PVA) offers a premier employment program for veterans, spouses and caregivers called Operation PAVE. Paving Access for Veterans Employment (PAVE) provides comprehensive vocational counseling and job placement assistance utilizing customized job search strategies. Serving veterans and families across the country, PAVE assists with interview techniques, identifies educational pathways to improve employability and facilitates connections with potential employers who are committed to hiring veterans. PAVE is RRRP’s go-to comprehensive employment resource and has received nearly 100 referrals for RRRP clients since 2016. Operation PAVE has a swift response time, demonstrates a high level of military cultural competency and works tirelessly and diligently with RRRP clients to enhance skills, reach goals and achieve meaningful, long-term employment.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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