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IAVA | March 4, 2019

Read: RRRP Weekly Impact Report March 1

RRRP Client Quote of the Week:

“My case manager went above and beyond for me, more than any other organization has. I have been trying to get direction and assistance for almost a year, and everything IAVA was able to find, locate and assist with was within less than a month!”

RRRP processed 21 new cases and provided 42 new referrals for clients this week. Financial assistance, navigating the VA disability claims process and housing and homelessness needs were the top areas clients sought support and assistance with. RRRP served 2 new clients at-risk of suicide and 4 new clients that were either homeless or at-risk of homelessness. RRRP also received requests for assistance with legal, health care, education and employment needs. RRRP’s overall program partner rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Recommended Reading: The Body Keeps the Score

Overall Impact Metrics:

  • Total Cases: 9,266
  • All Referrals: 11,261
  • Total Benefits Received: 2,225
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.26
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 157
  • Average Hours Per Case: 4
  • Referrals: 244
  • Veterans Crisis Line Connections: 15
  • Clients At-Risk of Homelessness: 44
  • Female Veterans Served: 32
  • Veteran Family Members Served: 18
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 119
    • Email: 21
    • Phone: 17

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 21
  • New Referrals This Week: 42
  • Top 5 Referral Areas:
    • Financial Assistance: 17
    • Disability Claims: 6
    • Housing & Homelessness: 5
    • Suicide & Mental Health: 3
    • Legal: 2

Top 3 Programs Referred to this Week:

  • USA Cares
  • National Call Center for Homeless Veterans
  • Operation Homefront

Referral Partner Highlight: Operation Homefront
Operation Homefront provides financial assistance to deployed and injured service members, veterans and their families for overdue bills, repairs and other critical family needs. Since 2002, Operation Homefront has assisted nearly 15,000 military families while providing over 37,000 unique requests for assistance. Operation Homefront provides assistance to veterans who have received an honorable or general under honorable discharge and are able to assist with the following: auto payments and repairs, child and dependent care, baby items, dental and medical assistance, food, rent and mortgage, essential home items, utilities, and travel and transportation. In addition to generous financial assistance, Operation Homefront also provides assistance with obtaining homes through their Homes on the Homefront program through donated homes that are awarded to military families throughout the country. RRRP has been collaborating with this amazing program since 2012 and has referred nearly 240 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

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