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IAVA | August 24, 2018

Read: RRRP Weekly Impact Report August 17

RRRP client quote of the week:

“Thank you for being an advocate for people like me.”

RRRP processed 7 new cases this week and provided 29 new referrals for clients. Financial assistance, suicide and mental health, and housing and homelessness were the top areas clients sought support and assistance with. RRRP also received inquiries for education and legal needs. RRRP served two new clients facing homelessness and one new female veteran. RRRP’s average partner quality rating went up this week and clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,869
  • All Referrals: 10,606
  • Total Benefits Received: 2,106
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.15
  • Average Client Stress Level at Intake*: 4.29
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 407
  • Average Hours Per Case: 3.85
  • Referrals: 622
  • Female Veterans Served: 44
  • Veteran Family Members Served: 21
  • Clients At-Risk of Homelessness: 39
  • VCL Connections: 21
  • RRRP Customer Service Rating: 4.86
  • Case Origin:
    • Web Intake Form: 102
    • 91RAPID: 63
    • Email: 164
    • Virtual Veterans Hall: 72
    • Direct Mail: 6

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 7
  • New Referrals This Week: 29
  • Top 5 Referral Areas:
    • Financial Assistance: 10
    • Suicide & Mental Health: 5
    • Housing & Homelessness: 4
    • Education: 3
    • Legal: 3

Top 3 Programs Referred to this Week:

  • Semper Fi Fund
  • USA Cares
  • Coalition to Salute America’s Heroes

Referral Partner Highlight: Coalition to Salute America’s Heroes
The Coalition to Salute America’s Heroes was founded in 2004 to assist wounded veterans who deployed to Iraq or Afghanistan and face challenges caused by injuries sustained in combat. The Coalition is among the nation’s leading charities providing critical support to wounded veterans and their families and provides emergency financial assistance to veterans that deployed and sustained injuries, have at least a 30% VA disability rating and are experiencing severe financial hardship. Emergency financial aid often covers utility bills, car payments and repair costs, mortgage and rental payments, groceries and household supplies, school supplies, clothing and medical bills. In addition to generous financial support, the Coalition also provides comprehensive employment services to veterans and their families. RRRP has been collaborating with this impactful program since 2012 and has referred nearly 50 veterans and families to access this life-changing assistance.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

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