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IAVA | August 17, 2018

Read: RRRP Weekly Impact Report August 10

RRRP client quote of the week:

“[VTM] has been so amazing. Honestly, she has helped me and my family so much. I will be forever grateful for her kindness and her willingness to not only listen, but to help me figure out what steps to take next during the hardest part of my life.”

RRRP processed 17 new cases this week and provided 24 new referrals for clients. Financial assistance, suicide and mental health, and disability claims were the top areas clients sought support and assistance with. RRRP also received inquiries for community support and legal needs. RRRP served four new clients facing homelessness and four new female veterans. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

Overall Impact Metrics:

  • Total Cases: 8,862
  • All Referrals: 10,577
  • Total Benefits Received: 2,104
  • RRRP Customer Service Rating*: 4.62
  • RRRP Partner Quality Rating*: 4.14
  • Average Client Stress Level at Intake*: 4.29
  • Average Reduction in Stress Level at Conclusion: -0.68
  • (* On a scale of 1 to 5)

YTD 2018 Impact Metrics:

  • Cases: 400
  • Average Hours Per Case: 3.75
  • Referrals: 592
  • Female Veterans Served: 43
  • Veteran Family Members Served: 20
  • Clients At-Risk of Homelessness: 37
  • VCL Connections: 21
  • RRRP Customer Service Rating: 4.86
  • Case Origin:
    • Web Intake Form: 97
    • 91RAPID: 63
    • Email: 165
    • Virtual Veterans Hall: 71
    • Direct Mail: 5

RRRP Gender Breakdown:

  • 79% male
  • 21% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 17
  • New Referrals This Week: 24
  • Top 5 Referral Areas:
    • Financial Assistance: 17
    • Suicide & Mental Health: 3
    • Disability Claims: 2
    • Legal: 1
    • Community: 1

Top 3 Programs Referred to this Week:

  • USA Cares
  • Salute, Inc.
  • Pen Fed Foundation – Military Heroes Fund

Referral Partner Highlight: USA Cares
USA Cares is a non-profit organization that provides critical financial and advocacy assistance for post 9/11 veterans and their families. For veterans who have been diagnosed with Post Traumatic Stress Disorder (PTSD), Traumatic Brain Injury (TBI) or who have experienced Military Sexual Trauma (MST) and have been approved for assistance, USA Cares covers the costs of basic expenses while the veteran undergoes treatment. USA Cares also provides career transition assistance to support veterans with employment, housing support assistance to prevent evictions and foreclosures, and additional emergency financial assistance when financial stress is related to military service. This program pays immediate, essential bills, including food and utility bills. USA Cares provides comprehensive assistance for post 9/11 veterans and their families and RRRP has connected nearly 150 clients to this amazing program.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Record Count – Open Cases by Location
cases by location

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

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