RRRP: From local pilot to national impact

Rapid Response Referral Program (RRRP) is IAVA’s high-tech, high-touch case management and referral services program. We call it RRRP because it rips through the bureaucracy–it’s help without the hassle. Since its launch as a pilot program in New York City in December 2012, RRRP has grown into a respected national program making big impacts in the lives of veterans and their families.


Photo by Dennis Drenner

RRRP’s qualified Veteran Transition Managers act as transition navigators and advocates, assisting veterans to identify and access top benefits and services, both governmental and nongovernmental, for example, the Semper Fi Fund, Operation Mend, The Soldiers Project, the Veterans Crisis Line, VA Vet Centers, and more. Importantly, we take clients with all discharge statuses, including those whose status might otherwise make receiving benefits difficult.

How It Works

Veterans in need reach out to RRRP by phone, email or online form, and are contacted by RRRP within one business day. During the comprehensive intake, veterans are asked questions about their current situation and needs. They are then matched with a permanent VTM, who identifies and makes referrals to quality resources and services. VTMs also advocate on behalf of veterans as needed, reaching out to service providers and other key players to problem solve or cut through red tape. Once all needs have been addressed, the case is closed, but veterans can call back at any time for further assistance. Veterans also gain access to all else that IAVA has to offer–from VetTogethers, to leadership development opportunities, to other transition programs and tools.

Our Impact:

  • Served over 6,100 veterans and their families from all 50 states and internationally
  • Provided more than 8,400 hours of personalized transition support
  • Made over 7,450 referrals to quality resources; the most common issues relate to financial needs, mental health, employment, housing and homelessness
  • Connected more than 133 veterans in crisis to the Veteran Crisis Line
  • Delivered top notch customer service, rating 4.5 out of 5 stars on average

RRRP-Referrals-by-Type vtm customer service

RRRP has also received national media coverage, such as this piece featuring RRRP VTM and combat veteran Vadim Panasyuk.

What Clients Are Saying:

“This service is so priceless to me. Without it, I would be lost.”

“The Rapid Response Referral Program (RRRP) provided me with prompt professional support, and walked me through the difficult process of requesting essential service related documents. My transition manager was informed and answered all my questions, she also followed up to ensure my issue was resolved. I would recommend the Rapid Response Referral Program (RRRP) to any Veteran or family member that is seeking veteran-specific resources.”

“After talking with you I don’t feel so ashamed having to ask for help.”​

“I have called so many places and feel more confused than before I called most of the time. With you guys though, I finally have a bit of clarity. It helps to understand what’s out there and what I can get access to.”​

Thanks to Our Funders

RRRP has been made possible by the generous support from The Wonderful Foundation, The Annenberg Foundation, The Goldhirsh Foundation, the New York State Health Foundation, the Robin Hood Foundation, the May and Stanley Smith Charitable Trust, and the Schultz Family Foundation, among others.

If you are interested in helping us take RRRP to scale, please consider making a donation.