IAVA Executive Director Paul Rieckhoff joined CNN for the recurring feature “Broken Government.” Rieckhoff used the platform to spotlight a number of areas where the Department of Veterans Affairs is not meeting veterans’ needs. At the top of the list is the backlog of nearly one million disability claims in the outdated, paper-based disability claims system. Rieckhoff called for the VA to use more innovation and tap America’s top companies to better serve America’s veterans.