Weekly RRRP Impact Report – March 10, 2016

IAVA’s Rapid Response Referral Program (RRRP) is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our Veteran Transition Managers (VTM) have helped more than 6,200 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Our VTM’s are masters level social workers, many of whom are vets themselves or trained in veteran cultural competency, who spend on average six hours per client serving vets nationwide. Currently RRRP is funded by generous donors to support veterans in New York and California, but we never turn anyone away and 50% of our casework comes from other states. We are currently seeking support to formally expand the program nationally.


RRRP client of the week:
“My Veteran Transition Manager responded to my initial request within 24 hours. I asked him my question about the Post-9/11 GI Bill and he answered it within an hour. I didn’t know anything about this site or program, but I’m glad I found it. He was very helpful and if I ever have any questions, I will gladly return to the Rapid Response Referral Program. Thanks guys/girls. The answer I got will help me maximize my benefit.”

Overall Impact Metrics:
Total Cases: 6,263
All Referrals: 7,501
Total Benefits Received: 1,422
RRRP Customer Service Rating: 4.50*
RRRP Partner Quality Rating: 4.02*
Average Client Stress Level at Intake: 4.35*
Average Reduction in Stress Level at Conclusion: 0.69*
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
81% male (1,611 cases)
19% female (374 cases)

RRRP Client Average Age: 39

Weekly Caseload Metrics:
New Cases This Week: 44
New Referrals This Week: 37
Top 5 Referral Areas:
Financial Assistance: 15
Suicide and Mental Health: 8
Community: 3
Legal: 3
Education: 2

Highest Rated Resources:
Chapter 33 Post 9/11 GI Bill: 4.94*
SSVF – People Assisting the Homeless (PATH): 4.91*
Chapter 31 Vocational Rehabilitation: 4.75*
(*On a scale of 1 to 5)

Top 3 IAVA Partner Programs Referred to this Week:
San Diego District Office of Rep. Susan A. Davis
Baton Rouge Vet Center
PsychArmor Institute

Total Referrals by Referral Type

Gender Breakdown

VTM Customer Service

Average Partner Program Quality Rating

Avg. Stress Level at Intake

Avg. Change in Stress Level at Conclusion

Record Count – Open Cases by Location

Total Cases (veterans and family members) Opened by Week (Last 4)

Cases by Month for Last 12 Months

Numbers of Referrals to Program Partners in Last 4 Weeks

Number of Referral in Past Week

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Educational Foundation of America, New York State Health Foundation, Resnick Foundation, May and Stanley Smith Charitable Trust and van Ameringen Foundation. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year