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RRRP Weekly Impact Report April 19

RRRP Client Quote of the Week:

“Excellent program. My VTM was very detailed and helpful. He provided me with multiple alternative solutions for my issues with step by step instructions to resolve whatever I was concerned with.”

Trends:
RRRP processed 13 new cases and provided 18 new referrals for clients this week. RRRP served 2 new clients that were facing homelessness. Financial assistance, legal and suicide and mental health were the top areas clients sought support and assistance with. RRRP also received requests for accessing community support and help navigating the VA disability claims process. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Why We Need VA Medical Cannabis Research

Overall Impact Metrics:

  • Total Cases: 9,358
  • All Referrals: 11,441
  • Total Benefits Received: 2,264
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 249
  • Average Hours Per Case: 3
  • Referrals: 423
  • Veterans Crisis Line Connections: 25
  • Clients At-Risk of Homelessness: 65
  • Female Veterans Served: 48
  • Veteran Family Members Served: 25
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 193
    • Phone: 28
    • Email: 28

RRRP Gender Breakdown:

  • 69% male
  • 31% female

RRRP Client Average Age: 40

Weekly Metrics:

  • New Cases This Week: 13
  • New Referrals This Week: 18
  • Top 5 Referral Areas:
    • Financial Assistance: 6
    • Legal: 3
    • Suicide & Mental Health: 2
    • Disability Claims: 2
    • Community Support: 2

Top 3 Programs Referred to this Week:

  • Crisis Text Line
  • VA Vet Centers
  • VFW – Unmet Needs Program

Referral Partner Highlight: Crisis Text Line
Crisis Text Line provides free, confidential, 24/7 support for those in crisis and provides support through trained volunteer crisis counselors. With over 100 million messages processed to date, Crisis Text Line recognizes the increasing need for those experiencing emotional pain and is growing quickly. This organization launched in August 2013 and within 4 months was being used in all 295 area codes in the US. Crisis Text Line has found that the top 3 issues that service members and veterans text about are relationships, depressions/sadness and stress/anxiety and are twice as likely to talk about finances, sexual assault and grief than their civilian counterparts. Crisis Text Line provides critical front line support and acts as an effective safety net for those in need of immediate and easily accessible help.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks
referrals

Number of referrals in the past week
referrals past week

 
If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact development@iava.org.

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year