RRRP Weekly Report September 29, 2017

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RRRP client quote of the week:  

“Absolutely amazing, very professional and knowledgeable. Helped me so much and very quick. I cant say thank you enough. You are all in my Prayers”


Clients reached out this week seeking assistance with VA disability claims, education benefits, financial assistance, mental health access, employment, and transitioning out of the military. Clients continue seeking assistance initiating the VA disability claims process, as well as locating local VSO for assistance with appeals. Emergency financial assistance needs this week were related to rent and utility bills. Clients are also seeking advocacy and assistance with their current MH providers in the VA system, as they are having difficulty obtaining an initial MH screening, group and individual counseling.  Clients seeking employment services are reaching out for career guidance, resume assistance, and employment resources. Clients affected by hurricanes are reaching out for assistance locating their family members, as well as food and emergency financial assistance. 

Overall Impact Metrics:
Total Cases: 8,155
All Referrals: 9,525
Total Benefits Received: 1,920
RRRP Customer Service Rating: 4.60 
RRRP Partner Quality Rating: 4.14
Average Client Stress Level at Intake: 4.31
Average Reduction in Stress Level at Conclusion: -0.73
(* On a scale of 1 to 5)

RRRP Gender Breakdown:
79% male
21% female

RRRP Client Average Age: 40 

Weekly Caseload Metrics:
New Cases This Week: 19
New Referrals This Week: 26 

Top 5 Referral Areas:

  • Financial Assistance: 5
  • Suicide and Mental Health: 5
  • Housing: 5
  • Employment: 3
  • Health Care: 2

Top 3 Programs Referred to this Week:

Veterans Homebuyers Network
Veterans Crisis Line
Operation Mend

Referral Partner Highlight: The Stephen Siller Tunnel to Towers Foundation
The Stephen Siller Tunnel to Towers Foundation was created to honor firefighter Stephen Siller who sacrificed his life to save others during the terrorist attacks in New York City on September 11, 2001. The foundation hosts an annual 5k run & walk series which retraces Stephen Siller’s last steps from the Brooklyn Battery Tunnel to the Twin Towers on 9/11. This foundation provides support to families of first responders who lost their lives in the line of duty by setting up trust accounts and mortgage payoffs. They also assist our most seriously injured veterans by building mortgage free smart homes. IAVA is a proud participant of the Tunnel to Towers event and our staff often show their support for this wonderful foundation by volunteering and participating in their programming.


Total Referrals by Referral Type


Gender Breakdown


VTM Customer Service


Average Partner Program Quality Rating


Average Stress Level at Intake


Average Reduction in Stress Level at Conclusion


Record Count – Open Cases by Location


Total Cases (veterans and family members) Opened by Week (Last 4)


Cases by Month for last 12 months


Numbers of Referrals to Program Partners in Last 4 Weeks


Number of referrals in the past week


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