RRRP Weekly Impact Report April 26

RRRP Client Quote of the Week:

“My VTM is an exceptional human being whose compassion is saving veteran lives.”

RRRP processed 13 new cases and provided 21 new referrals for clients this week. RRRP served 4 new clients that were facing homelessness. Financial assistance, suicide and mental health needs, and help navigating the VA disability claims process were the top areas clients sought support and assistance with. RRRP also received requests for employment, education and legal help. Clients continue to report a reduction in stress after working with RRRP’s Veteran Transition Managers.

RRRP Blog Highlight: Seasonlity and its Effect on Suicidality

Overall Impact Metrics:

  • Total Cases: 9,371
  • All Referrals: 11,462
  • Total Benefits Received: 2,268
  • RRRP Customer Service Rating*: 4.63
  • RRRP Partner Quality Rating*: 4.16
  • Average Client Stress Level at Intake*: 4.25
  • Average Reduction in Stress Level at Conclusion: -0.67
  • (* On a scale of 1 to 5)

YTD 2019 Impact Metrics:

  • Cases: 262
  • Average Hours Per Case: 3
  • Referrals: 444
  • Veterans Crisis Line Connections: 25
  • Clients At-Risk of Homelessness: 69
  • Female Veterans Served: 50
  • Veteran Family Members Served: 28
  • RRRP Customer Service Rating: 5*
  • (* On a scale of 1 to 5)
  • Case Origin:
    • Web Intake Form: 203
    • Phone: 31
    • Email: 28

RRRP Gender Breakdown:

  • 68% male
  • 32% female

RRRP Client Average Age: 41

Weekly Metrics:

  • New Cases This Week: 13
  • New Referrals This Week: 21
  • Top 5 Referral Areas:
    • Financial Assistance: 7
    • Suicide & Mental Health: 3
    • Disability Claims: 2
    • Employment: 2
    • Education: 2

Top 3 Programs Referred to this Week:

  • Operation Second Chance
  • Operation PAVE
  • Give an Hour

Referral Partner Highlight: Give an Hour
Give an Hour is a non-profit organization that develops national networks of volunteers that assist those in need and identifies at-risk populations that benefit from receiving services through these volunteer networks. Since 2005, this program has provided free mental health care to active duty, National Guard and Reserve servicemembers, veterans and their families. Give an Hour does this through a network of qualified therapists who have necessary skills and expertise to effectively meet the needs of this population. These therapists donate their time and ensure easy access to quality mental health support. Give an Hour also recognizes and addresses barriers that prevent those in need from accessing or receiving support and works to improve community coordination and collaboration for populations served. RRRP has worked with Give an Hour since 2012 and has referred nearly 115 veterans and family members to access free, quality mental health support.

Total Referrals by Referral Type
referrals by type

Gender Breakdown
gender breakdown

VTM Customer Service
vtm customer service

Average Partner Program Quality Rating
avg partner program quality

Average Stress Level at Intake
avg stress at intake

Average Reduction in Stress Level at Conclusion
avg reduction in stress

Total Cases (veterans and family members) Opened by Week (Last 4)
cases by week

Cases by Month for last 12 months
cases by month

Number of Referrals to Program Partners in Last 4 Weeks

Number of referrals in the past week
referrals past week

If you or someone you know is looking for resources or support, RRRP’s Veteran Transition Managers are ready to assist. For more information please reference our FAQ page.

IAVA is changing and saving lives daily. This program is currently funded by generous grants from Cigna Foundation, The Resnick Family Foundation, and The Kahlert Foundation, Inc. Thank you for your continued support. To learn more about RRRP and how to support this program, please contact

We help transitioning veterans receive their benefits.

Help us serve more than 2,000 vets this year