VA Update on Hurricane Sandy aftermath
Posted by IAVA Staff on November 6
Below is the latest from the VA on the Manhattan VA hospital. IAVA is in touch with the VA and will keep everyone updated as we get new information
The Department of Veterans Affairs and the VA New York Harbor Health Care System are continuing to assess and repair the historic damage inflicted by Hurricane Sandy to the Manhattan VA Medical Center. The VA’s main goals are to continue to provide care for our Veterans and restore the medical center to full operating capacity as quickly as possible.
As of November 16, VA, working with Federal and state partners, has found extensive damage to the electrical systems, building circuitry, heating, fire protection, elevator, water pumping, and information technology support structure of the medical center.
Hurricane Sandy caused flood damage to over 150 thousand square feet of the facility.
While there is no date at this point when the Manhattan VA Medical Center will become fully operational, work continues to that end. Temporary electrical feeders were installed to critical circuits to provide lighting and power to very limited areas and equipment. Con Edison steam was made available to the facility on November 5th and perimeter heating was restored to the main buildings. However, steam usage has been limited until all replacement equipment is installed.
In the meantime, VA is taking all necessary measures to take care of Veterans in the New York health care system. All Manhattan VA Medical Center staff are working at other VA facilities. Services normally offered at the Manhattan VA Medical Center are taking place at area VA medical centers. Two mobile clinics are located at the Manhattan VA Medical Center site. VA is ready to provide additional mobile clinics if required.
Below is a list of telephone numbers for Veterans to use for information on general health questions, appointments, and for medication refills. We encourage you to share this list with Veterans in your organizations.
- For Medical Emergencies, please dial 911.
- Veteran Information Help Line: 1-855-269-8338 (Mon-Fri, 8am-4pm) A new Veteran hotline designed to assist patients displaced from the Manhattan VA following Hurricane Sandy. A team of live attendants are available to answer calls and refer callers to appropriate services to meet their needs.
- VA Nurse Help Line: 1-866-940-2877 (24/7) to speak to a registered nurse if you experience any symptoms or have any health related questions.
- Centralized Scheduling: 1-877-877-9267 (Mon-Fri, 7:30am-8:00pm) if you have questions about an appointment at the Manhattan VA or to schedule an appointment.
- Mental Health Help Desk: 718-836-6600 X 3742 (Mon-Fri, 7:30am-8:00pm) if you have questions about emotional well being or psychiatric illness.
- Pharmacy Call Center: 1-631-863-4832 to speak to a live attendant about refills, medication interactions or other concerns
Pharmacy: 1-888-207-2004 (Mon-Fri, 8am-7:30pm) You may experience some additional phone transfer delays and may not hear any announcement or music on hold. Please stay on the line. Our agents will answer your call. Pharmacy phone number for ordering refills through the automated attendant (24/7).
Brooklyn VA Medical Center Emergency Department: 718-836-6600 x3125 (24/7)
If you're looking to connect with other vets who have been affected by the storms, or just looking for a place to meet with vets who know where you're coming from, head to the Sandy Thread in Community of Veterans (COV), IAVA's social network exclusively for vets of Iraq and Afghanistan.
If you have urgent needs we have case managers standing by to assist. Go here to connect with our case management team.
IAVA has also partnered with the Veterans Crisis Line to provide IAVA's membership with direct and immediate access to mental health professionals. Add the Veterans Crisis Line number to your phone, it only takes a second: 1-800-273-8255 press 1 for veterans or text "838255" for support.
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